Returns & Refund

At www.bhfhair.com, we hope that you’ll loudly exclaim, ‘Wow!’ when you receive your order.

However, we understand that there will be those unique circumstances in which an order needs to be returned or exchanged. Therefore we’ve streamlined our return process in order to better facilitate your refund and/or exchange. We will process refunds or exchanges according to the guidelines below.

Retrun&Refund for Damaged or Defective Items

Although each outgoing order is carefully inspected before being sent out, for those items that arrive damaged and/or defective we will gladly replace the product or approve the item to be returned for a full refund.

Return&Refund Process:

Step 1:Contact us

Within 14 days after receiving your order, Email: sales@bhfhair.com to explain the reason for the return/exchange. 

Step 2:Return the article

Prepare returned items in secure packaging, including the original order package with the Returns section completed.Ship returned products via insured or traceable method of shipment to the Returns Address that we will provide to you. And when you ship out the items, please email the tracking number to us also.

Step 3:Inspect the article and process the refund

Returns & Refund Address:

Apt.8.Zhihui road,Xuchang,461000 Henan,China Xucang BHF hair.

 

Upon receipt of your returned item(s), we’ll further inspect the items and your refund will be processed. All refunds will be automatically applied to your credit card or original method of payment within 7 to 10 business days.

 

Cancel order:

Our priority is getting items delivered to our customers as quickly as possible.

1. You can cancel your order before your items delivery. And we will refund full of you money.  

Tip: To ensure the correct items are ordered, we suggest that you read the products detailed description carefully before ordering. If unsure, you can send us email to sales@bhfhair.com

2.This 14day period begins on the day when you receive your purchase for goods, you can cancel this order for any reason and without penalty. 

 

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